All evidence suggests that rather than “We always go down the pub”, people now say “We go down the pub – if there’s a reason to do so”. The days… read more →
Marketing a pub to the general public isn’t just about adverts in newspapers, erecting an amusing chalkboard sign or promoting a meal deal on a Monday night. The biggest and… read more →
Many of the millions of tourists who visit the UK each year (amongst other places) go to Stonehenge, Westminster Cathedral, the Roman Baths, the Races, Buckingham Palace and all of… read more →
Today’s pub customers are older, more demanding and savvier. They can see through marketing and are determined to get what they want. Competition for great customers begins with great employees,… read more →
Pulling punters into your pub can be difficult at the best of times. Sometimes the answer is to make people stop and think by simply being that little bit different… read more →
A new Institute of Economic Affairs paper – just released – looks at the impact of the Licensing Act over the last 10 years. According to the report, the relaxation… read more →
We recently put a few young people on a work-experience week. Here’s what they had to do! General House Keeping Tour of Building, meet staff, location of fire escape/extinguishers. Opening… read more →
This list came out of a focus group session we recently ran with experienced pub landlords. The task: ‘List a typical week and some of the days in the life… read more →
Music: The Salutation Inn benefits from a piano situated by a window looking out on to rolling countryside. The pub also regularly hosts folk bands for live music. Pub games:… read more →
Here’s a fairly comprehensive list of forty simple ideas which came from ourselves and the delegates on a recent customer service course we ran for pub and restaurant staff and… read more →
Many licencees struggle when seeking to recruit new staff (especially chefs!) Here are some tips for key questions to ask… 1. Tell me about yourself A good (or at the… read more →
Loads of requirements if you have CCTV in your premises. Here are some things you have to do if someone asks to view your CCTV footage (its all about “evidential… read more →
