All evidence suggests that rather than “We always go down the pub”, people now say “We go down the pub – if there’s a reason to do so”. The days… read more →
Marketing a pub to the general public isn’t just about adverts in newspapers, erecting an amusing chalkboard sign or promoting a meal deal on a Monday night. The biggest and… read more →
When I popped in for a haircut the other day, Gary the barber didn’t ask me if I’d washed my hair recently or whether I had scurvy – or any… read more →
A recent survey about ways to relieve office-worker stress, compiled by Capital Karts, found that as well as the more common answers, workers also choose to do housework, make lists… read more →
Many of the millions of tourists who visit the UK each year (amongst other places) go to Stonehenge, Westminster Cathedral, the Roman Baths, the Races, Buckingham Palace and all of… read more →
Today’s pub customers are older, more demanding and savvier. They can see through marketing and are determined to get what they want. Competition for great customers begins with great employees,… read more →
Pulling punters into your pub can be difficult at the best of times. Sometimes the answer is to make people stop and think by simply being that little bit different… read more →
Free Downloads Everyone likes something for nothing, so here are some downloadable tools to help keep your business in profit! Retail Price Calculator (Excel File) This handy spreadsheet automatically works… read more →
We recently put a few young people on a work-experience week. Here’s what they had to do! General House Keeping Tour of Building, meet staff, location of fire escape/extinguishers. Opening… read more →
If you’re considering a career as a Business Development Manager here are some competencies you might need (not an exhaustive list!!): Influencing and Negotiation Is able to negotiate and sell… read more →
This list came out of a focus group session we recently ran with experienced pub landlords. The task: ‘List a typical week and some of the days in the life… read more →
Frequently Asked Questions About The Personal Licence Personal Licence Training & Exam 1. What is a Personal Licence, and why do I need one? In order to sell alcohol in… read more →
Here’s a fairly comprehensive list of forty simple ideas which came from ourselves and the delegates on a recent customer service course we ran for pub and restaurant staff and… read more →
Many licencees struggle when seeking to recruit new staff (especially chefs!) Here are some tips for key questions to ask… 1. Tell me about yourself A good (or at the… read more →
