Tips, gratuities, service charges (mandatory or discretionary), tips paid to employees via a cheque/credit charge, cash gratuities paid into a staff box, tips paid directly to employees “in hand”. What… read more →
No longer is just a good website enough, you need to be aware of ALL forms of social media. Marketing a pub used to be so easy… Check you are… read more →
It is a sad reality that Drugs are increasingly both consumed and traded in licensed premises. A licensee recently lost his licence following a drugs raid, where a number of… read more →
If you’re thinking of investing capital expenditure into your business, first make sure your staff can sell the finished article! “We are so busy I reckon we need to enlarge… read more →
Whenever we run a ‘Profit by way of Great Leadership Course’, at the onset of the day we always ask the delegates “Hands up those of you who have ever… read more →
All evidence suggests that rather than “We always go down the pub”, people now say “We go down the pub – if there’s a reason to do so”. The days… read more →
Signs have been hanging outside inns and successfully attracting customers in for a pint for the last two thousand years – which makes them one of the first recognised forms… read more →
Marketing a pub to the general public isn’t just about adverts in newspapers, erecting an amusing chalkboard sign or promoting a meal deal on a Monday night. The biggest and… read more →
When I popped in for a haircut the other day, Gary the barber didn’t ask me if I’d washed my hair recently or whether I had scurvy – or any… read more →
A recent survey about ways to relieve office-worker stress, compiled by Capital Karts, found that as well as the more common answers, workers also choose to do housework, make lists… read more →
Many of the millions of tourists who visit the UK each year (amongst other places) go to Stonehenge, Westminster Cathedral, the Roman Baths, the Races, Buckingham Palace and all of… read more →
Today’s pub customers are older, more demanding and savvier. They can see through marketing and are determined to get what they want. Competition for great customers begins with great employees,… read more →
Pulling punters into your pub can be difficult at the best of times. Sometimes the answer is to make people stop and think by simply being that little bit different… read more →
A new Institute of Economic Affairs paper – just released – looks at the impact of the Licensing Act over the last 10 years. According to the report, the relaxation… read more →
We recently put a few young people on a work-experience week. Here’s what they had to do! General House Keeping Tour of Building, meet staff, location of fire escape/extinguishers. Opening… read more →
If you’re considering a career as a Business Development Manager here are some competencies you might need (not an exhaustive list!!): Influencing and Negotiation Is able to negotiate and sell… read more →
This list came out of a focus group session we recently ran with experienced pub landlords. The task: ‘List a typical week and some of the days in the life… read more →
Music: The Salutation Inn benefits from a piano situated by a window looking out on to rolling countryside. The pub also regularly hosts folk bands for live music. Pub games:… read more →
More than 40 Birmingham bars and clubs are planning to breathalyse customers before they are allowed IN – in a bid to slash booze-fuelled violence. Forty-one bars have signed up… read more →
Here’s a fairly comprehensive list of forty simple ideas which came from ourselves and the delegates on a recent customer service course we ran for pub and restaurant staff and… read more →
